At Party and Stationery, we place a high value on customer satisfaction and understand that there may be instances when our products do not fully meet our customers' expectations.

In order to streamline and expedite the return process, we extend our return policy to encompass all Party and Staionery products shipped within the United Arab Emirates.

For a successful refund, the following conditions must be met:

  1. Products should be returned in their original, unaltered condition within 14 days from the date of delivery.

  2. Products must remain unused and be returned in the original packaging and box in which they were initially delivered.

  3. All original documents accompanying the product must be included with the return.

Please be advised that any items that exhibit signs of use, alteration, or damage will not be accepted for return, and no refunds will be issued in such cases. We appreciate your understanding and are committed to providing exceptional customer service to address your concerns.

Report of Damages and Issues

We kindly request that you carefully inspect your order upon receiving. If you discover any defects, damage, or if you have received an incorrect item, we urge you to contact us without delay. This will enable us to promptly assess the situation and take the necessary steps to rectify the issue to your satisfaction.

Refund Process

Upon receiving and thoroughly inspecting your return, we will promptly notify you regarding the approval status of your refund. In the event that your refund is approved, the funds will be processed and automatically returned to your original payment method. It is important to keep in mind that the processing and posting of the refund to your bank or credit card account may require some time, and this duration may vary based on your financial institution's policies and procedures.

Please note that shipping charges, customs fees, and taxes (if any) are non-refundable.